Our Return Merchandise Authorization (RMA) process ensures every returned product is tracked, diagnosed and resolved efficiently. Please review the terms below before shipping any product back to Intertraff.
From the first support contact to the return of your repaired product, every stage is tracked against your RMA number.
Contact Intertraff support so a technician can help qualify the issue and confirm whether an RMA is required.
Intertraff provides an RMA qualification form containing the diagnosis report and the shipping information you will need.
Package the product correctly and ship it, together with a valid RMA number, to Intertraff at your own cost and expense.
On arrival at our office, the shipment is logged against the RMA number and queued for inspection.
Intertraff inspects and tests the product, then diagnoses and repairs it, or arranges a replacement where applicable.
The repaired or replaced product is returned to you, and the RMA is closed once the resolution is confirmed.
The RMA number is valid for a period of thirty (30) days from the date issued.
Intertraff will not accept any returns unless accompanied by a valid RMA number. All freight-collect returns will result in the entire shipment being returned to the customer, even if a portion of it has a valid RMA number, at the customer's sole cost.
Customers ship the product, with a valid RMA number, to Intertraff at their sole cost and expense.
It is the customer's responsibility to ensure shipping charges, brokerage and customs clearance fees are covered. Customs charges from inadequate delivery service will be declined by Intertraff.
Protecting the value of returned products through correct packaging and shipping is the sender's responsibility. Intertraff reserves the right to deny warranty coverage for damage caused by improper packaging.
Customers may check the status of pending replacements or returns only by contacting Intertraff and referencing the valid RMA number.
Intertraff reserves the right to inspect and test all products before issuing replacements, and to elect, in Intertraff's sole discretion, whether to process an RMA or reject it. Intertraff will use best efforts to notify the customer in the event that it rejects an RMA, for example where the product is out of warranty, the warranty has been voided, or a replacement is no longer available.
Intertraff will use best efforts to process all RMA requests promptly upon acceptance of the shipment at its office.
The office is open Monday through Friday from 8:00 am to 4:00 pm CET
For inquiries regarding our company, products, or pricing, kindly fill out the form on the right. One of our representatives will get in touch with you as soon as possible.