Return Material Authorization (RMA) Policy
To process a request for a return, customers must first obtain a corresponding Return Material Authorization (“RMA”) number from Intertraff, by contacting Intertraff Technical Support Team by email and providing the product serial number and the description of the product malfunctioning or return reason.
The RMA number is valid for a period of thirty days from the date issued. Intertraff will not accept any returns unless accompanied by a valid RMA number, and all freight collect returns will result in the return of the entire shipment, even if a portion of it has a valid RMA number, to the customer, at the customer’s sole cost.
Customers shall ship the product, together with a valid RMA number to Intertraff, at customer’s sole cost and expense.
It is the customer’s responsibility to ensure that the shipping charges, the brokerage and custom clearance fees are covered when shipping the package.
Customs charges resulting from inadequate delivery service will be declined by Intertraff.
Protecting the value of returned products by packaging and shipping them correctly is the sender’s responsibility. Intertraff reserves the right to deny warranty coverage for any damage caused by improper packaging.
Customers may check the status of pending replacements or returns only by contacting Intertraff and referencing the valid RMA number.
Intertraff reserves the right to inspect and test all products before issuing replacements and to elect, in Intertraff’s sole discretion, whether process an RMA or reject the RMA. Intertraff will use best efforts to notify the customer in the event it rejects a RMA due to product be Out of Warranty, Voided warranty or in case of replacements if they are no longer available. Intertraff will use best efforts to process all the RMA requests promptly upon acceptance of the shipment to its office.
1. Issue qualification with support team
2. RMA qualification form containing diagnosis report and shipping information is provided by Intertraff
3. RMA shipped by customer
4. RMA received by Intertraff
5. Problem diagnosed and repaired by Intertraff
6. Resolution report provided by Intertraff
7. RMA returned to customer
8. Issue resolved