Warranty Information

Product Warranty

Intertraff warrants to the original purchaser that its products shall be free from manufacturing defects (“Warranty”) for a period of one (1) year from the original date of purchase (“Warranty Period”).

The Warranty does not apply to units that, after being inspected by Intertraff, have been found to have been subjected to, or have failed due to, abuse, accidents, mishandling, tampering or alteration, improper installation, improper power source, negligence, or opening of the enclosure. The Warranty also does not apply if the serial number has been removed or damaged.

All units returned to Intertraff for repair or replacement shall be returned according to Intertraff’s returned material authorization (RMA) process and with all freight charges prepaid. Units must be properly packaged and, whenever possible, in the original packaging. Intertraff will not be responsible for any damage sustained in shipping the unit to Intertraff. Once the unit is repaired or replaced, Intertraff will return the repaired or replaced unit at its expense.

If Intertraff determines that the unit is covered under the Warranty, Intertraff shall either repair or replace the non-conforming product or part at its expense. Repaired or replaced units will be covered under the Warranty for the remainder of the original Warranty Period.

Units returned to Intertraff beyond the Warranty Period will, if commercially feasible, be repaired. Any such repair will be subject to Intertraff’s then current material and labor charges. The repaired part will be covered under a ninety (90) day warranty period beginning on the date of shipment from Intertraff.

THE WARRANTIES AND REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Click here for RMA instructions.

Warranty Policy for Expired and Voided-Warranty Products
To better service our customers and keep costs relative to purchase price, Intertraff will begin determining repair charges based upon the product model, parts, and labor related to the repair and sensitivity of the work required.
Out-of-Warranty and Voided Warranty products returned for repair will be processed as follows:
• Upon receipt the damaged product will be triaged to identify the problem area/s
• Intertraff will provide customers with a repair estimate prior to the work being completed
• Work will commence once customer approval and payment have been received
• Work will not commence until approval has been received from the customer via payment

Please note that there will be a minimum charge of 150 EUR for any product repair.